etsy reviews
etsy, tips and tricks

Etsy shop reviews tips and tricks. How much do they really matter?

The Etsy shop reviews was a subject i talked about on the old blog sometime last year. Since I decided to use only this site for blogging now, i thought it would be a waste to lose information i had on the other one, so i’ll bring them back over here, revise where necessary and update where i have anything to add. So the very first upgraded topic is “Etsy shop reviews”.

etsy reviewsThere are lots of talks among Etsy sellers about shop reviews: how to get happy customers leave a positive feedback, how to avoid being rated with fewer stars, how much do customers rely on the shop’s reviews?

I will be honest with you, i never paid special attention to my shop’s reviews, nor have i ever asked a customer to leave a feedback. That doesn’t mean i wasn’t excited every time i got a positive review or that i don’t appreciate them! It’s just that there are other things i believe to have a greater importance than this.

What are shop reviews?

After buying an item, the customer can leave feedback – whether it’s positive or negative – and can rate the shop, services and products with stars from 1 to 5. The customer can leave detailed explanations about why they gave the number of stars they chose to give. Usually they take into consideration: communication, items’ quality and shipping.

How do you get customers to leave feedback?

I’ve seen this question many times on teams’ forums. While i do enjoy hearing back from my clients, i do not want to push them to come back and leave a review. I’d much rather encourage them to come back for another happy sale! However, this is just me. The most efficient way to have a client return for a review is by making a little note on a thank you card you send along with the item he bought. That way he won’t feel pressured, but he would have appreciated your work and would feel more inclined to share this aspect. You can also write this note when announcing the item has shipped. However, try not to insist on it. You’d risk getting a fewer stars rating.

How do shop reviews affect an Etsy shop?

Whether they’re good or bad, the shop reviews can play a decisive role in making the decision to buy. If, on the overall shop look, the rating stars are not all yellow, there would be an instant alarm signal for the customer. After carefully reading customer’s opinions, one can change his / her initial opinion. Other potential customers that are indecisive at first, after reading a whole bunch of positive feedback, actually decide to buy.

How much do shop reviews really matter?

The shop reviews are simply subjective opinions of customers. Reading lots of shop reviews myself, i found that many times the customers that rate the shop with fewer stars have one general problem: item never arrived. As an etsy buyer, i try to solve the problem directly with the seller. That would pretty much be the best and easiest way to get everything sorted out. We all know about postal services problems. I used to think it was only something that happened with my country’s postal services, but i actually found that people all over the world are dissatisfied with their post offices. So that’s the main reason etsy sellers get in trouble: something that is out of their reach and that they can do nothing about. However, it is their job to promptly answer their client’s messages and let them know what they can and can’t do about it. Avoiding and not answering the messages would certainly earn you a negative review. On the other hand, trying to explain to your client what’s going on and giving deadlines and ultimately giving a solution would certainly mean a lot. Basically it’s a time when both sellers and buyers must be reasonable. However, this is by far the most common explanation for negative reviews, so you as possible future clients should ask yourselves: is this something that was the seller’s fault? Does this negative review actually count for that much?

What is more important than the golden 5 stars?

I was saying at the beginning of this article that in my opinion, there are other things that are more important than reviews. If i check out an etsy shop and the overall image doesn’t appeal to me at all (basically it’s all photos’ fault), i won’t even look at the ratings, much less reading explanations for them. It might not be a good thing, but in online shopping photos are all you’ve got. A client doesn’t get to actually see the item he’s buying until after he’s already bought it, so photos should be at least appealing. Then we have the item’s basic description. Words should cover what photos couldn’t, so these descriptions must be accurate and precise. Otherwise, if i don’t know what i’m buying, how am i supposed to order anything?

Then, if i like an item, but the shop doesn’t have a 100% 5 golden stars ratings, i check the explanations on both sides. It would be a lot better if negative reviews had explanations from sellers even if it wasn’t their fault. That way possible future clients can see that you did try your best to solve the issue until the very end.

There still remain a lot of aspects to talk about when it comes to reviews. As we move forward and come across other related issues, we’ll create a Chapter 2. Feel free to express your own opinions on the matter in the mean time!

The Funky Studio team wishes you, as always, a colorful day!

an2

Etsy shop I Facebook I Twitter

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etsy, wednesday wishes

Wednesday wishes. Old and new, lots of work, plans and changes

I decided to keep going with the “Wednesday wishes” section i had on the old blog. I think it’s more to my own benefit rather than a regular blog post because it surely keeps me more organized. I remind myself of the things i must do, things i plan to do, things i wish i had more time to do… And that feeling when marking one of them as “done” is totally amazing! So yes, as i was saying, it’s surely for my sake.

Since there were quite a few of them left on the other blog, i decided to gather them all here and add the ones i currently have. So working my way up, here we go!

wednesday

* Get all the items for the letterpress shop and for the packaging shop done and photographed. This will definitely take a while as new items keep piling up! Since it’s spring now, i hope the weather will allow me to work with the camera soon enough.

* Reach 1500 likes on FBS’s Facebook and 6000 followers on FBS’s Twitter.

* Reach 500 likes on FPS’s Facebook and 1000 followers on FPS’s Twitter. I am having some doubts about the Twitter account though, as i think it would probably be best to keep everything on just one… Not sure about this one yet.

* Make lists. I really need lists in my life. They keep me well organized and i feel pumped up after i complete them.
* Blog more. I really like blogging, but the lack of free time is killing me! There are also a bunch of cool blogs i keep following and i also wish i could interact with other bloggers more.

* Make lemonade. We usually drink lemonade during summer, but why not now also? I like lemonade.

* Things for the new studio: get a pin board, wall decoration, inspiration blog posts, new table and a memory jar.

* Squeeze some time for cooking. At least during weekends. Seriously!

* New music on my phone. In the morning, on my way to work i listen to music. Need some new songs there.

* Buy tulips. I’m not really a flowers person, but i seem to have a thing for tulips.

* Smile more! There are so many reasons to smile and be happy lately and yet i keep seeing the things that are the exact opposite. Need to focus on the good things. Take it slow and let the good times roll!

* Take photos! I really need to do something about this problem i have with photography…

* Go out more, see new places, try new food!

Well that’s about it for this round of WW. Hopefully i’ll be able to cross them off the list soon enough.

The Funky Studio team wishes you, as always, a colorful day!

an2

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etsy, pantone, treasury

Pantone color of 2015 – Marsala [Etsy treasury]

According to Pantone, the trending color of 2015 is Marsala. A bit of an inside joke: after communicating this fact to a friend, he concluded with “Are you making up words now?”

marsala pantone

Marsala, the best way i can put it, is a combination of dark red and copper; somehow close to the color of ripened sour cherries. Even though it is considered more of a summer shade, i just can’t seem to wrap my mind around it. I definitely find it a fall color, but hey! beauty is in the eye of the beholder, right?

Well keeping Marsala in mind as the Pantone color of 2015, here’s the very first color themed treasury i’ve put together:

The Funky Studio team wishes you, as always, a colorful day!

an2

Etsy shop I Facebook I Twitter

(photo)

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